SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is a submodule in SAP Customer Relationship Management CRM?
Answer : E
Explanation
SAP CRM includes following sub modules that support key functions of Customer Relationship Management −
- SAP CRM Sales
- SAM CRM Marketing
- SAP CRM Analytics
- SAP CRM Service
- SAP CRM Web Channel (E Marketing, CRM Mobile, etc.)
- SAP CRM Interaction Center IC
- SAP Hybris
Q 2 - Which of the following is incorrect about maintaining divisions in CRM?
A - When you are using CRM with ECC, there is a need to maintain a dummy division.
Answer : C
Explanation
If you don’t want to define a division in CRM, you can select the check box- "Division not act".
Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?
Answer : B
Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?
Answer : A
Q 5 - Which of the following Transaction can be used to create standard activity journal?
Answer : A
Q 6 - Arrange the following steps in correct order for Quotation and Order Management?
Answer : B
Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?
Answer : D
Q 8 - Which of the following are the key functions that can be performed using SAP CRM?
Answer : A
Q 9 - Which of the following return is performed for the articles which are marked as non-returnable?
Answer : C
Q 10 - Which of the following scenario data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI?
Answer : A
Explanation
In a B2B scenario, data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI.