Customer service is an Attitude and not a department in an organisation. People need to be customer service oriented if they want their company/organisation to grow. Customers are the life blood of any business and it is because of the customers that any business survives. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Audience

If you're a problem solver and a leader, you might have a future as a customer service manager. Customer service managers are in charge of a group of customer service representatives, who work from call centres, over email or live chat, or face-to- face. As the customer service manager you make sure that your team does its best to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints.

Instructor

Richa Maheshwari

With a vast experience in Retail, Skin Care, Aviation, Hospitality & the Educational Industry Richa Maheshwari has worked with some of the best brands & clients across various platform. She is a certified Trainer from DALE CARNEGIE. Richa is currently pursuing her Master Trainer Certification from ITA (International Trainers Academy) the Indian partner to IBTA (International Business Training Association), based in Florida,USA. With almost a decade into the training field ,Richa’s expertise lies in conducting trainings and workshops on all soft skills & behavioural topics. She has trained close to 15,000 people till date, across industries and hierarchies. She is passionate about Transforming & Empowering people and taking them from good to great through her sessions.